Automated services are available to you any time, 24 hours a day, 7 days a week.
Our professional colleagues can help you on weekdays from 8 a.m. to 7 p.m. on phone number 080 17 70.
Online bank login
Bundles and Accounts
Komplet Bundle
Net account
Personal Plus account
Youth accounts
Overdraft
Bring a friend
Bank at work
Savings and Investments
Savings
Easy investment
Mutual funds
Stock brokerage
Exchange rates of mutual funds
Investment guide
Investment calculator
Automated services are available to you 24 hours a day, 7 days a week over voicemail at 080 17 70 or an online chat Niko:
personal account balance,
last 5 transactions in your personal account,
loan balance,
status and overview of pending enforcement actions.
To use automated services, you only need your tax number and mobile number, which you previously gave to the bank
The authentication process is easy. An answering machine guides you through it. After successful authentication, you will receive SMS messages with the requested information.
WORKING HOURS
every workday between 8 am and 7 pm
at 080 17 70
or
+386 2 229 2760 (for international calls).
+386 2 229 2760 (for international calls).
Simple, safe, and fast. All information without a visit to a branch.
Other services
change the daily limit on your debit card
cancellation and early ordering of a new card
early activation of a renewed card
cancellation and early ordering of a new card
early activation of a renewed card
change of daily limit via online or mobile bank for account holder and authorised accounts
blocking a lost or stolen card
activation of SMS security notification
activation of secure online purchases on debit and post-paid cards
splitting a purchase into instalments on a Visa Deferred Payment Card
activation of the Personal Plus Account
whitelisting of the card at the customer's request
change the monthly limit on a post-paid card
blocking and unblocking of the online and mobile bank
ordering a QR code for Business Online Banking
change the monthly limit on a post-paid card
blocking and unblocking of the online and mobile bank
ordering a QR code for Business Online Banking
blocking the Bank@Net online bank or mBank@Net mobile bank
acceptance and confirmation of the application when submitting a card complaint
change of contact details (email address and telephone number)
change of mailing address
ordering a PIN number for a debit or deferred payment card
activation or deactivation of E-Notifications
activation or deactivation of the FLIK service
obtaining or withdrawing GDPR consent
TRR balance and turnover notification settings
closing a transaction account remotely
ordering statements for a transaction account afterwards
closing a transaction account remotely
ordering statements for a transaction account afterwards
*Authentication is required for all of the above services and can be done via IVR voice answering machine or video call.
Our professionally trained staff will help you over the phone.
Did you know?
By calling the free phone number 080 17 70, existing customers can:
- open a Komplet Bundle package
- apply for a new Visa charge card
- apply for a basic overdraft
- apply for a consumer loan
- apply for card insurance, overdraft's owner life insurance, and loan's owner life insurance
- apply for travel insurance
Common questions and answers:
When is the Nova KBM Contact Center available?
How do we use automated services?
To use automated services (check your balance and the last 5 transactions of the personal account, check your credit balance) over the phone at 080 17 70 or in the Niko online chat, you need the tax and mobile number that you previously gave to the bank (at the branch, when opening the account, or anytime later).
How do we authenticate through the Interactive Voice Response (IVR)?
- If you are a Bank@Net user, you will need the 6-digit password you use to log in to Bank@Net for authentication. You will type your password on your phone's dial pad. After successful authentication, we will send you the desired information in an SMS message to your mobile phone number.
- If you are not a Bank@Net user, you will call an agent in the Contact Center for authentication. He will help you create a one-time password.
- When the IVR connects you to an agent, the agent can offer you authentication via video call as one of the options.
Who is Niko's assistant?
On the Nova KBM website, you can use the online chat room 24 hours a day, where our virtual assistant Niko can help you find information.
In addition to automatic banking services, which services can I perform through the Contact Center?
In the Contact Center, we also provide the following services for you during working hours:
- change the daily limit on a Visa debit card
- change the daily limit in the online or mobile bank by the owner and authorized accounts
- blocking of a lost or stolen card
- activation of the security SMS
- activation of secure online purchases on debit and charge card
- splitting the purchase into installments on a Visa charge card
- activation of the Personal Plus account
- placing the debit card on the blacklist or withdrawing it from the blacklist
- blocking of the Bank@Net or mBank@Net
- acceptance and confirmation of the application when submitting a card complaint
- change of data (e-mail address and phone number)
- change of mailing address
- order a PIN
- activation or termination of E-Notifications
- activation or deactivation of the FLIK service
- obtaining or withdrawing GDPR consent
- ordering, changing, or canceling the Hibis notification service
- information about the working hours of branches
- exchange rate information
*All the mentioned services require authentication done through the IVR voicemail or a video call.
Can I use the phone service password more than once?
Yes, your phone service password is permanent and can be used multiple times.
What do I do if I forget my phone service password?
With the help of the answering machine, you can create a new password. All you need is a mobile phone and your Visa debit card.
What happens if I enter the phone service password incorrectly?
In this case, our consultant will assist you in performing the services during the working hours of the Contact Center.
Can I cancel the card even outside the working hours of the Contact Center?
You can. Cancellation of the card is also available outside the working hours of the Contact Center, 24 hours a day, every day of the week. For calls from abroad, call the number +386 2 229 2760.
Can you help me with the use of the online bank?
Our consultants can also help you register and use the Bank@Net online bank and the mBank@Net mobile bank.
